If water is spreading, close the building’s main valve or the shutoff for that area, keep staff and customers off wet floors and switch off power in affected rooms. Then call. Same-day appointments are available for planned work, and emergencies go to the front of the line.
When the building cannot wait until morning
Some problems close a business. Sewage on a floor, a restroom out of service when code requires it, a burst line over inventory or a water heater that has failed in a food space all qualify. Describe what is affected and whether the premises are open, and the dispatcher will tell you what to shut off while a plumber comes.
For smaller problems like a slow drain or a dripping faucet, we schedule around business hours. That is covered further down.
After-hours dispatch: how a night call works
The 24/7 line is answered by a person who takes the address, the nature of the problem and a contact number. Tell us whether there is a lockbox, a security code or a manager who must meet the plumber. If the building is closed, we need to know who can open it.
We do not promise arrival times. Distance, traffic and weather affect them, and a call about active flooding is handled ahead of a slow drain. We tell you what we know when we dispatch.
Leaks in commercial buildings
Commercial leak detection is one of the harder jobs in plumbing, so we keep our approach plain. Large buildings have more pipe runs, more hidden space and often shared lines, which means finding a leak can take several isolation tests.
We use acoustic listening, thermal imaging and pressure tests to narrow the area, then explain what we found. Some leaks cannot be fully located in a single visit, and we say so rather than guess. Our leak detection page describes the methods. Tenants and owners often disagree about whose pipe it is, so a clear written finding helps.
Backflow testing for businesses
Backflow assemblies protect the public water supply by stopping contaminated water from flowing backward. Many commercial properties have them on irrigation systems, fire lines and process equipment. Testing is generally scheduled, not an emergency, and a failed test needs a repair or replacement of the assembly.
We schedule backflow tests as planned work. Ask the water provider or your property manager when your test is due, since requirements vary by account. We do not guess dates for you, and we will explain the results in plain terms.
Grease traps and interceptors
Restaurants and food service need grease interceptors cleaned on a regular schedule. A neglected trap lets fat reach the building drain and the sewer, which causes backups and violations. Cleaning frequency depends on volume, so ask your plumber and your local authority.
We handle drain lines leading from the trap and can clear a backup caused by grease. For heavy buildup, hydro jetting scours the line. We do not haul grease waste, and we will refer you to a licensed hauler.
Storm drain cleaning
Parking lot and roof drains clog with leaves, silt and trash, and a plugged storm drain can flood a lot in the first heavy rain. We can clear drain lines on private property with cable machines and jetting. The city publishes storm standards, but we cannot say who owns what beyond the property line. Ask the city if the clog is in a public line.
Floor drains and lift pumps
Floor drains in garages, mechanical rooms and kitchens dry out, smell and back up. A trap primer or regular water keeps the seal. Lift pumps and ejector pumps move waste from below the sewer line, and when they fail, restrooms or basement fixtures stop working. We service the plumbing connected to them, and a failed pump may need replacement. Related work is on our sump pump page.
Water or sewage in your business?
Call the 24/7 line, say what is affected and whether the building is open, and we will dispatch a plumber.
Scheduling around business hours
We schedule planned work early, late or on weekends where possible, so your customers are not disturbed. Tell us the hours you are open, where the water can be shut off and whether any equipment depends on the line. Water is shut off for a short window during many repairs, so plan for it.
What we do not do
We do not do fire sprinkler work, refrigeration, HVAC or electrical repair. We do not haul grease, and we do not repair pool shells. Large industrial processes, specialty medical gas and roofing drain design are outside our work. If a job needs another trade, we will say so.
What to do while you wait
- Close the main valve or the affected area shutoff.
- Keep people out of wet or sewage-affected areas.
- Switch off power in affected rooms at the breaker.
- Move stock, files and electronics off the floor.
- Take photographs and note the time the problem started.
- Contact your property manager or landlord if the building is leased.
Common commercial jobs at a glance
| Situation | First step | Planned or emergency |
|---|---|---|
| Burst pipe | Shut off the main | Emergency |
| Sewage backup | Stop water use, keep people out | Emergency |
| Slow floor drain | Schedule a visit | Planned |
| Backflow test due | Schedule with provider | Planned |
| Grease trap full | Call a hauler, then us for lines | Planned |
| Hidden leak, high bill | Run a meter test | Same day if possible |
What affects the price of commercial work
We give you a clear price before work starts. These factors change it:
- After-hours versus daytime service.
- Building size and access to the lines.
- How many tests it takes to isolate a leak.
- Equipment needed, such as a jetter or camera.
- Whether a permit or inspection is required.
Business property policies usually cover sudden and accidental damage but not maintenance problems. Ask your insurer, and photograph everything.
Permits for commercial plumbing
Commercial plumbing permits go through the Building Department at 10 E Center Street. The city lists plumbing permits as generally not needing plan review, but larger changes may. Sewer additions or added fixtures also trigger South Davis Sewer District impact fees, paid before installation. Call 801-295-3469.
Frequently asked questions
Yes. The 24/7 line is answered through nights, weekends and holidays. Tell the dispatcher what is wrong, whether the building is open and who can give access.
Yes. We need the address, the unit, the problem and a contact for access. Send the owner or manager’s authorization if required, and we will confirm who approves the cost.
That depends on the lease. We give a written description of the problem and the repair so you can settle it.
Often, though it can take several tests. We tell you what we have narrowed down and what is left.
Yes, as scheduled work. Ask your water provider for the test date.
We clear the lines connected to it and refer pumping to a licensed hauler.
Yes. Tell us when you are open, and we schedule early, late or weekend work where we can.
Yes, including Bountiful. Call the same line.